Northland Family Help Center seeking Shelter Manager

| November 26, 2019

By Northland Family Help Center

FLAGSTAFF — Northland Family Help Center is seeking shelter manager for its Domestic Violence Shelter. Details below:

  • Date                :           November 6, 2019
  • Position         :           Shelter Manager
  • Department  :           Domestic Violence Shelter
  • Status                        :           Full Time, Exempt, Benefits Eligible, Salary position
  • Closing Date :           When Filled
  • Funds             :           SUBJECT TO FUNDS AVAILABILITY


This position is responsible for supervision, scheduling and training of staff and interns in delivery of services to clients of Northland Family Help Center’s Domestic Violence Shelter, in compliance with ACESDV Services Standards, funder requirements and NFHC Policies and Procedures.


  • Provide first line direct supervision to Advocates, Case Manager, and Interns.
  • Assist with interviews and hiring of DV Shelter staff and interns
  • Participate in team leadership with Case Manager and Counseling staff.
  • Provide supervision on individual and/or group basis for staff as required pursuant to funders and ACESDV Service Standards
  • Assist with staff training in delivery of Trauma Informed Care services, under the direction of Clinical Staff
  • Oversee scheduling and management of shift coverage to ensure 24-hour staffing
  • Review, approve and submit all time sheets/cards for assigned staff on a timely basis
  • Provide “On Call” service on a rotating basis with other members of staff
  • Participate in the development of programs including activities, departmental policies and procedures, staff responsibilities
  • Oversee monthly and quarterly reports
  • Provide support to client individual or group needs, including crisis management and mediations
  • Assist in client and staff interactions to meet standard of program and behavior expectations
  • Provide individual, family and group bio-psycho-social education and support to intervene in a crisis
  • Facilitate House Meeting for clients, or assign and prepare staff to facilitate
  • Review Phone Intakes to determine approval for shelter
  • Group coordination and creation of monthly group schedule for DVS client groups and kid’s groups
  • Identify areas of additional training needed for staff and plan for trainings
  • Oversee house management as needed (cleaning, organizing, maintaining housekeeping, etc.).
  • Oversee completion of weekly grocery and food bank shopping
  • Review and update Shelter Resources and Shelter/Client Forms as assigned
  • Review Advocate documentation to ensure accuracy and compliance with funding requirements and agency standards, including review of shelter logs, client progress notes and client intake/exit paperwork.
  • Assist DVS clients and community member referrals
  • Provide information and referrals regarding NFHC services and community resources
  • Maintain contact with Facility Director to ensure that facilities are safe, secure, clean and in good repair.
  • Ability and willingness to provide First Aid and/or CPR to clients and/or staff members if necessary
  • Conduct and/or participate in weekly Staff Meetings and Clinical Meetings
  • Attend any other meeting(s) as requested and/or required
  • Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES – The DV Shelter Manager must possess the skills and knowledge necessary to:

  • Protect client rights and provide treatment that promotes client dignity, independence, individuality, strengths, privacy and choice;
  • Recognize obvious trauma response symptoms of a mental health disorder or substance abuse;
  • Meet the unique needs of the client populations served by NFHC, such as children and other individuals that may be victims of domestic violence; family violence, sexual assault and human trafficking
  • Protect and maintain the confidentiality of client records and information;
  • Recognize and respect cultural differences;
  • Recognize, prevent and respond to a situation in which a client:
    • May be a danger to self or a danger to others
    • Behaves in an aggressive or destructive manner
    • May be experiencing a crisis situation, or
    • May be experiencing a medical emergency
  • Record and document client information;
  • Consistently demonstrate positive leadership and an appropriate role model for clients and staff that embody the NFHC Mission and Philosophy, Values and includes empowerment and respect for all staff and clients
  • Display sound decision making skills, problem analysis skills, and critical thinking
  • Demonstrate ethical behavior, and understand and implement values, principles, and ethics of social services practice
  • Recognize and respond to a fire, disaster, hazard, and medical emergency;
  • General understanding of contracts and grants funding the DV Shelter
  • Provide activities and services as identified in this Job Description, as well as NFHC’s policies and procedures;
  • Ability to understand, follow and implement verbal and written instructions
  • Understand and implement values, principles, and ethics of social services practice
  • Strong oral and written communication skills.
  • Ability to meet deadlines
  • Basic computer skills and experience with word processing programs.
  • Ability to model positive attitude, and healthy interpersonal boundaries with clients and staff
  • Demonstrate assertive, respectful and effective conflict resolution skills with clients and staff


  • Must be at least 21 years of age
  • Bachelor’s Degree in a field related to Human Services
  • At least 1 year work experience in Human services
  • Any equivalent combination of experience, training and/or education approved by Executive Director and Director of Services


  • Master’s Degree in Psychology, Social Work or Human Service field
  • One year supervisory experience in social services.
  • Any equivalent combination of experience, training and/or education approved by human resources


  • Valid Arizona Driver’s License
  • Proof of Auto Insurance
  • Successful annual TB Test
  • Adult, Child and Infant CPR and First Aid
  • Fingerprint Clearance Card
  • Food Manager Card
  • Any other certification or acknowledgment as may be required by NFHC or its funders


  • Position requires periods of desk time, as well as periods of mobility
  • Position requires the ability to keep pace with clients (Children ages birth to 18, and/or adults)
  • Position may require lifting/carrying up to 50 lbs
  • Position may require kneeling, reaching, and stooping
  • Position requires fluent and effective communication skills with diverse age groups and population


  • Executive Director

This job description is intended to describe the general nature and level of work being performed.  This job description is not intended, nor shall it be construed as, a contract of or for employment, nor is it an exhaustive list of all responsibilities, duties and skills required of staff so classified.  Northland Family Help Center reserves the right to amend this job description at any time, with or without prior notice.

Visit or call 928-774-4503 for more information.


Category: General

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