Big Brothers Big Sisters of Flagstaff achieves Service Enterprise Certification from Points of Light to join the top 11 percent of nonprofits nationwide

| October 20, 2020

By Big Brothers Big Sisters of Flagstaff

Big Brothers Big Sisters of Flagstaff is pleased to announce that it has been certified by Points of Light, the world’s largest organization dedicated to volunteer service, as a Service Enterprise! Achieving Service Enterprise certification is a prestigious accomplishment for an organization. In fact, organizations that certify join the top 11 percent of nonprofits nationwide in volunteer management and organizational performance. Certification signifies that organizations have the capability and management expertise to strategically use volunteers to improve the performance of their organization.

Big Brothers Big Sisters of Flagstaff completed an extensive assessment, over 20 hours of training and coaching, and an extensive internal planning and change process to better integrate volunteers into our human capital strategy. By achieving this level of excellence and certification, Big Brothers Big Sisters of Flagstaff is now better equipped to leverage the time and talent of volunteers and better meet our mission.

Knowledge gained during the Service Enterprise certification process led to a new onboarding, training, and orientation process for all of the agency’s volunteers – Bigs and those who volunteer in other capacities. Agency leadership learned the importance of seeking skill-based volunteers to assist in achieving the mission and reduce overall costs at an administrative level.

“Of course we are always looking for caring mentors, “Bigs”, to join our mission; and now we are now looking for community members who are willing to share their special skills and talents to support the agency behind the scenes,” says Kelly W. Elliott, CEO/Executive Director. “The SEI process opened our eyes to the other side of mentoring, in our day to day operations. We found skilled volunteers that could help improve our business operations without having to find the critical funding needed to support that kind of help.

We plan to use this certification for years to come to ensure our mission is met and youth, families, and volunteers continue to be supported.”

Research conducted by the TCC Group, a national program and evaluation firm, found that organizations operating as Service Enterprises outperform peer organizations on all aspects of organizational effectiveness, and are more adaptable, sustainable, and capable of scaling their work.

The Service Enterprise program is a national change management program that helps organizations gain a greater return on volunteer investment to better achieve their mission.

Big Brothers Big Sisters of Flagstaff (BBBSF) has been a part of the Flagstaff community and making a difference in children’s lives since 1967. Last year BBBSF served 643 Littles and Bigs in three mentoring programs. During this pandemic children need mentors now more than ever before. BBBSF has shifted all its mentoring programs to be offered virtually in accordance with CDC recommendations. To find out more information on how to become a virtual mentor or to donate visit our website at www.flagstaffbigs.org BBBSF is located at 102 W. Hunt, Flagstaff, AZ. 86001.

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Category: Child Welfare, Education, Programs, Resources

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